Hold. What a concept – I mean, there’s hold with silence, hold with an info-mercial, hold with elevator muzak, hold with computer generated techno-pop, hold with that annoying your call may be monitored for quality assurance message, and then there’s the IRS. Thank God they switched from the Sleeping Beauty Waltz to this new tune – but it’s the same few bars that repeat over and over again. I’d like to propose a federal law mandating that all individuals on hold for a particular corporation or government entity may talk to one another for entertainment and mutual sharing of information while they are waiting. Just think of how many Microsoft tech support problems could be solved by people who know the answer that other people are calling for, leaving the company’s tech experts free to answer the really technical questions – or not. The same could be said for tax support questions. And think of all the fun people you might meet. Instead of matches made in heaven, or match.com – we’d have matches made on hold. Then women could actually hold out for a hero. Just saying.
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