Remember the saying: The customer is always right? Wrong. Maybe I'm just in a perverse mood today, or it could have something to do with the fact that I do not suffer fools gladly, but I have just made a unilateral executive decision and instituted a new company policy: I am right until satisfactorily proven wrong by any pain-in-the-ass customer. Contrary to current popular belief, there is only one correct answer to a simple, one W2 tax return for a single person with no itemized deductions. It does not matter where you go or who prepares your tax return, the tax tables, standard deductions, personal exemptions and new Making Work Pay credit are all the same. If my software says you're getting back a paltry $600 (as if $600 isn't a windfall these days!), then so will the software at any other reputable tax preparation firm. If the software didn't all calculate the same results given the same variables, then it wouldn't be certified by the IRS. It's as simple as that - yet people who are looking for free money want to argue and refund shop. I almost lost it today with a particularly annoying fellow, who incidentally was born six years after I graduated from college, who wanted to know how long I'd been doing this and if I was sure about his refund. He said he was going to go somewhere else and see if he could get more money. I wished him luck. And don't let the door smack you in the butt on the way out. I swear, if he comes back I am telling him to get out and shove his $40 up his bum, buck by buck. I have a feeling my new client price is going to be short-lived - or will only apply at my discretion for normal people who really need some help. That's why it doesn't suck being the boss.
If he comes back, tell him he's a "returning" customer and subject to the regular price.
ReplyDeleteHe will probably continue his quest until he finds someone to falsify his tax return. Unfortunately people like that exist. It is a good thing that you're the boss because you can refuse to serve idiots.
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